An online reputation management strategy not only saves you time but also can save your brand’s online reputation. A reputation management strategy is created when the Social Media Manager and the CEO or any other team members sit down together and decide on how different situations and comments will be responded to and handled online.
For example, someone retweets your tweet. Do you like it? Do you comment? Set a general rule so you know how to handle this type of engagement.
Another example, someone comments negatively offending another person your Facebook post. What’s the protocol? Do you delete it, comment back or just leave it?
Having these things set in place BEFORE they happen will save you a lot of time, headache and avoid costing your brand it’s online reputation.
Have any other time saving tips?Let us know!